Refund & Exchange Policy
At DOB-EG, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Eligibility
- You have 7 days from the date of delivery to request a refund or exchange.
- Items must be unused and returned in their original packaging with all tags and labels intact.
- Items that have been worn, washed, damaged, or altered will not be accepted.
How to Request
- Contact us at diab6297@gmail.com within 7 days of receiving your order.
- Include your order number and reason for the return.
- We will provide you with instructions on how to send the item back.
Resolution
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your request.
- If approved, you may choose between a full refund to your original payment method or an exchange for another item.
- Refunds are processed within 5–7 business days after approval.
Non-Returnable Items
- Sale or discounted items
- Items returned after the 7-day window
- Items not in their original condition
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.