Delivery and Shipment Policy

Delivery and Shipment Policy

DOb provides the delivery options and charges that are available for your order during checkout. Availability, destinations, delivery timing, and charges can vary, so please review the checkout details before placing an order.

Order updates

If tracking or delivery updates are available for your order, they will be shared using the contact information provided at checkout. For help with an order, contact DOb through the Contact Us page.

Returns and exchanges

Requests for a return or exchange must be made within 7 days of delivery. Eligibility and instructions are set out in the Refund & Exchange Policy.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact DOb as soon as possible with your order information and photos when available so the team can review the issue.

Last updated: September 15, 2026.