Delivery and Shipment Policy
At DOB-EG, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy below.
Delivery Areas
We deliver across all governorates in Egypt. [Add any areas you do NOT cover, or note if you also ship internationally.]
Delivery Timeframes
- Cairo & Giza: [2–4] business days
- Alexandria & Delta: [3–5] business days
- Upper Egypt & remote areas: [4–7] business days
Orders are processed within 1–2 business days after payment confirmation. Delivery times do not include Fridays and public holidays.
Shipping Fees
- Cairo & Giza: [EGP XX]
- Other governorates: [EGP XX]
- Free shipping on orders above [EGP XXX]
Cash on Delivery
We offer Cash on Delivery (COD) across Egypt. You can also pay online using credit/debit card or other available payment methods at checkout.
Order Tracking
Once your order ships, you will receive a confirmation message with tracking details. If you don't receive an update, please contact us.
Returns & Exchanges
We accept returns and exchanges within [14] days of delivery, provided the items are unused, unwashed, and in original packaging with tags attached. Sale items and underwear are [non-returnable / final sale]. Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
To request a return or exchange, contact us through our Contact Us page.
Failed Deliveries
If a delivery attempt fails due to incorrect address or unavailability, the order may be returned to us and additional shipping fees may apply for re-delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve it as quickly as possible.